Shipping and Payment.

Shipping takes place from Monday to Friday, excluding public holidays. The shipping service is standard. Deliveries take place from Monday to Friday during working hours..

If shipping is free of charge, this information will be displayed in the product data sheet and in the shopping cart.

Average delivery time: Italy

Average delivery time is 2-3 working days from courier pick-up and varies depending on destination.

Average delivery time: Europe

Average delivery time is 2-5 working days from courier collection and varies depending on the destination location.

If the delivery is destined for a non-EU country we will ship using the DAP formula (formerly DDU, Delivery Duty Unpaid ). All additional charges related to customs clearance are the responsibility of the recipient, so the courier may submit a separate invoice for payment of duties and taxes required by local authorities. We cannot provide the amounts of duties and taxes in the country of destination in advance, we suggest you contact your local customs for more information. Customs operations may affect delivery times.

In the event of rejection of the goods by the customer or non-delivery for other reasons (e.g. incorrect address and/or telephone number of the recipient; repeated absence of the recipient, etc.), the customer's refund will be deducted from the refund.) the amount to cover the costs of sending the goods, returning the goods and any customs costs for re-importation will be deducted from the refund.

You will receive the tracking number by email.

Payment information

At Shop Trocellen you can choose different types of payment:

Credit Card

PayPal (also in instalments)

Advanced Bank transfer

Advanced Bank transfer

To Officina Idee Srl c/o Banco Desio Ag. Cernusco S/N (MI)
IBAN: IT84D0344032880000000226200
For transfers from abroad BIC/SWIFT BDBDIT22

The goods will be shipped upon receipt of the transfer. To facilitate the verification of the payment, please indicate the order number in the bank transfer reference. If we do not receive payment within 10 days, the order may be cancelled.

Security

The payment service on Shop Trocellen is secure and certified by our partners.

In case of payment by instalments with Paypal, authorisation of the payment plan is provided directly by Paypal, we recommend that you read the conditions of use directly on the Paypal website.

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